Terms of Service

Delivery & Returns

Currently the shop is offering a click and collect service only (excluding greeting cards). If you wish an item to be delivered, please contact us directly to discuss further.

Greeting cards are posted within 2-3 working days of your order being placed. All items are sent via Royal Mail 2^nd class as standard, which usually takes 2-3 working days. Please be aware during busy times orders may take longer to dispatch and deliver. If you have a specific deadline e.g. birthday, anniversary, wedding, please email us and we will do our best to send your order to you on time.

We will advise you if an item is out of stock and give you the option of either an alternative item or cancelling your order.

A gift wrapping service is available for an additional charge. Choose this option when adding to your basket.

Refunds & Exchanges

We endeavour to measure and describe each item listed in our shop as well as possible, so please read descriptions for dimensions, sizes, usage etc. before making your purchase. Due to the very nature of the items in our shop, each being handmade, each unique, no two items will ever be exactly the same.

We hope that you love your purchase, but we understand that sometimes things just aren’t quite right. If you decide you need to return an order, please contact us within 7 days of you receiving your order to confirm you wish to return it. Please return your order within 14 days.

You may return any item that is faulty or damaged when received for a full refund, or any duplicate or incorrect item sent to you in error. Unless an item is faulty or damaged, return shipping is your responsibility. If any item is returned in a non-resaleable condition (if it gets broken or creased on its return journey) a refund won’t be able to be issued, so please ensure it is packaged very carefully.

For hygiene reasons, we are unable to exchange or refund earrings.

Please contact us either by email or telephone to discuss any refunds and exchanges.

Feedback

At Fosse House Gallery we always appreciate your suggestions or comments, so please email us using the contact page.

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Testimonials

Just to say a HUGE thank you for the care you took over my framing, the 36 year old paper was starting to disintegrate and now it is preserved for the future – I am thrilled!

Liz P, Rugby

I’ve had a few pictures framed by Jonny & Shenac who offer a great service and excellent results. as well as providing a fantastic framing service, they are patient & informative & obviously expert in their field. The gallery is full of well curated artwork, ceramics, homeware & textiles. Warwickshire artists are well represented and it is easy to find something beautiful, interesting and original. Love it. The gallery is bright, wonderfully laid out and you are made welcome everytime you visit.

Charlie G

I use Fosse House Gallery all the time for my picture framing. As an artist it’s important to get the frame right for each piece of work and Fosse House Gallery as well as being friendly & welcoming have the knowledge & skills to help with decision making. They have an extensive range of frame sections to choose from. Also, if you’re looking for a gift or artisan handmade piece, the gallery has a wonderful range of arwork. Well worth visiting.

Gabrielle R, Coventry

Picked up my picture and so thrilled with the result due to patience, understanding and pleasant people to deal with. Altogether a very pleasant experience.

Pamela P

I was lucky enough to find myself at Fosse House Gallery a few weeks ago. The knowledgeable and friendly owner Shenac, has a wonderful eye and her creative space was packed full of delightful art and gifts. I couldn’t resist leaving without several packets of her delightful signature ‘bee’ cards. I will definitely be back.

Nikki L, near Rugby

Just to say a very big thank you for the excellent framing of our picture, and for all the helpful suggestions and ideas, and good advice – we really love the result! It looks like a totally new picture, it seems to have brought it to life. We will be back.

Ruth & Rod, near Rugby

You have done a great job of framing our Dior vintage poster – after many years we are now about to enjoy it! Excellent Jonny!! Lovely gallery, we wish you every success.

Michael C, Rugby

Just had 2 pictures framed of my artwork and am SO pleased with how professional they now look! Jonny was so helpful and took time helping me choose the right frame & knew exactly what I wanted. I’m a novice at this, but Jonny made me feel not only great for such a good job he made on framing my work, but gave my confidence a bit of a boost! Definitely bringing my artwork here again. Thanks Jonny! See you soon! Give Sox a cuddle from me.

Amanda H, Rugby

Thanks for doing such a great job with the Hockney print. It’s now hanging in the hall for all to see and looks fabulous.